OPD waiting
OPDs act as a window to hospital services and a patient’s impression of the hospital begins at the OPD. This impression often influences the patient’s sensitivity to the hospital and therefore it is essential to ensure that OPD services provide an excellent experience for customers. Well organised and professionally run OPD can regulate the flow of inpatients to the hospitals. In house consultants and adequate seating arrangements of patients at Holy Cross makes the patient stay comfortable.
Admission
Admission Advice Slip : If referred by your doctor from outside submit the Advice Slip at the Registration Counter / Emergency Dept.
Patient I.P : Choose a class of accommodation from General, Semi-Private, Private or AC Private subject to availability. Please note that hospital and doctor’s charges vary with the class of accommodation you choose.
Forms : You are required to fill out a consent form stating your approval of admission in the class specified and for rendering the medical services required for you.
Deposit : You will be asked to pay advance deposit at the time of admission. This will be adjusted when your final bill is prepared.
Drugs : All patients are requested to purchase the daily drugs from hospital – pharmacy. A book is supplied for this purpose. After clearing the amount the drug is purchased.
Credit drugs : Patients admitted at special rooms if wishes for weekly bill, drugs will be given in credit provided an extra amount is paid as advance.
Investigations : Investigation charge is cleared through the drug book before performing the procedure. On discharge before sending for final bill dues in this book has to be cleared and sealed.
Accommodation
Our rooms / wards are well-equipped and designed to facilitate excellent medical treatment and patient comfort. We pay special attention to hygiene, which is maintained across the hospital by our dedicated housekeeping staff. In the interest of our patients, we request visitors to follow hygienic practices while in the hospital.
Consent Form
You or your next of kin is required to sign a consent form on one or more of the following occasions:
Admission : A consent form will be presented and must be signed at the time of admission. This applies to all types of admissions-
- Planned and emergency admissions
- Admission before surgery
- C.U Admission
- I.C.U Admission
- Risk consent ICUS, Operation theatre etc
Medical Procedures : During the course of treatment, your treating consultant may require certain medical procedures such as scans or an endoscopy to be performed. In this case, Your consulting doctor or the doctor performing the procedure/s will explain the requirements, nature, options available, advantages, disadvantages and risks involved with the procedure, if any. Patients or their next of kin are advised to clarify any queries they may have with their treating consultant before signing the consent form.
For patients aged less than 18, the consent form signed must be parents or a guardian.
Your Stay With Us
On admission, you are required to report to the Nurses’ station on your respective floor. You will then be escorted to your room/bed.
During your stay, you may contact our Nurses’ Station for any queries you may have.
Your treating consultant will meet you during his/her visiting hours and in case of emergency, the Medical Officer on duty will contact him/her.
What you Should bring
- Previous medical records if any.
- Medications you take regularly.
- Kindly bring only those personal items required to make your stay as comfortable as possible. Hospital garments are not provided to patients in all classes of accommodation.
The hospital does not take responsibility for the safety and security of any personal items during your stay. The hospital has the right to charge for any hospital items that are missing from the room when the patient checks out.
Consultant visit
We have competent doctors as consultants both in house as well as visiting . At the time of admission, the patient is referred to the respective consultant in their absence. In house Consultants would make visits twice daily as well as on emergency calls. Visiting consultants meet their admitted patients on daily basis. Rest of the time their patients are looked after by in house Doctors.
Nursing Services
Compassionate, highly qualified and thoroughly professional, our nurses are the backbone of patient care at Holy Cross Hospital, Chikmagalur.
Nurses’ Station
Every ward is overseen by a Nurses’ Station, where a team of nurses works in shifts. Our nurses are well-versed in each patients case details and patients can rest assured they are in excellent hands. Each Nurses’ Station is supervised by a Ward In-Charge, who may be approached should the need arise.
Feedback
Holy Cross Hospital constantly strives to provide quality patient care, personalised service and best clinical expertise available. But we also welcome constructive criticism. So if you have a compliment / complaint– we’d like to hear from you. Any information you share with us will be kept confidential.
Recruitment Process
- Contact : Potential candidates can call the department on Tel : 08262 – 220077
- Screening : All applicants are carefully screened and interviewed by a team.
- Hostel : Our hospital offers hostel accommodation with Mess for Female Nurses.
Feed Back Form:
Our prime focus is the patient’s well being. We value our patient’s inputs in the form of suggestions or comments based on your experiences during your stay in the hospital. We would be highly obliged if you would be frank while filling the feedback form as it would help the hospital authorities to review and improve the services. It is not compulsory to include your name in the feedback form. Kindly hand over the filled Feed back form at the Nursing station at each ward before you leave the hospital.
Pharmacy
The hospital has a well-stocked in-house pharmacy. Patients are advised to purchase medicines and other medical supplies from this pharmacy as it ensures that the drugs are not spurious. The pharmacy charges the MRP on all drugs and formulations as do other medical stores.
The pharmacy is located on the ground floor and is open 24X7.
Procedure
- Take the prescription written by the doctor / nurse to the pharmacy.
- The pharmacy will generate a computerized bill
- Pay this bill at the pharmacy
- Collect your medicines at the pharmacy and show the medicine at Nurses station.
If you prefer to amalgamate your bill for medicines with your hospital bill, you may deposit an additional sum to cover these costs.
Excess Drugs: On discharged you may return unused medicines and supplies to the pharmacy and collect a refund. Only sealed products are accepted.
Visiting Hours
A hospital is a place of rest and recuperation and we request visitors to strictly observe the relevant restrictions and regulations.
Children below 10 yrs are not encouraged into the ICUs as they are susceptible to infection.
Patients in the ICUs are advised to have a relative / attendant present in the respective waiting place.
Patients in the ICUs can receive only one visitor at a time during the visiting hours.
Billing and Payment
The hospital generates two types of bills – Interim Bill and Final Bill.
Interim Bill
Interim Bills are generated on a weekly basis or they may be generated even earlier, depending on the case.
In case of clarification, contact your respective nurses’ station and for further clarifications, approach the billing department on the ground floor. Patients are required to settle their Interim Bill within 24 hours. Payment is made at the billing department on the ground floor.
Please note, the deposit is adjusted only against the Final Bill and not against the Interim Bills.
Final Bill
At the time of discharge, the hospital will generate your Final Bill. This bill takes into consideration all the Interim Bills and the deposit paid at the time of admission. The transaction can be completed either by refund or recovery.
Bills are prepared 24 x 7. Computerised Bill is always provided when payment is made. Bill is settled in either Room No 3 or 15.
MODE OF PAYMENT
Individual patient’s bills are paid as Cash / Phone pay through Bank as NEFT. In case of Estate, Scheme or any company it can be paid as cheque or demand draft.
Discharge Procedure
Once your treating consultant certifies you discharge, he/she will make an entry of discharge in your file with all details.
After these formalities are completed, the file will be dispatched to the Billing Department.
- Your bill will then be prepared and send to the concerned ward.
- Payment is done at the Billing section. Advance paid will be adjusted while paying the final bill.
- Present your Final Bill payment receipt to the Nurses’ Station. This completes your discharge formalities.
- You will be given your Discharge summary. The entire procedure takes about 3- 4 hours as your document has to go through various departments.
- Purchase your discharge drugs and clarify all doubts before you leave the hospital at pharmacy as well as Nurses station.
- Check your room/ bed and bedside table to make sure you have taken all your belongings.
- Before you check out, take a couple of minutes to give your Feed back if you wish. It can be deposited in the suggestion Box at Ground Floor beside the steps.
Ward Counter
Every ward is overseen by a Nurses’ Counter where a team of nurses works in shifts. Our nurses are well-versed in each patients case details and patients can rest assured they are in excellent hands. Each ward has a senior in charge. They are all supervised and supported by the Nursing Superintendent
Medical Records
Patients often need to comply with post-hospitalisation procedures that require certain documents and certificates from the hospital. Our Medical Records Department meticulously logs all documents required by patients and their relatives and provides copies of the same on compliance with stipulated procedures. Our staff is courteous, efficient and will walk you through the procedures. We keep all the documents and records organized and available for your consultant’s review. We ensure the documentation of your care is appropriate for all purposes. We make sure copies of the records that document your health care are available for any Consultant you choose, insurance company, Scheme purpose, for reimbursement and for legal purposes. If you want copies of your health care records for any purpose there is a charge. Detailed History and treatment, procedures carried out are maintained in the Personnel record of the patient which is not given out to any.